Terms and Conditions

1. Definitions:

  • The Seller: D.M.I Design Studio Ltd., trading as Tristan Cole Interiors, located at [Insert Business Address].

  • The Buyer: You, the customer, placing an order on our website https://shop.kitchensayrshire.co.uk/.

  • Goods: The products you order through our online store.

  • Order: The request made by you to purchase goods from the Seller.

2. General:

  • By placing an order with us, you agree to these Terms and Conditions.

  • These Terms and Conditions will override any other documents, unless agreed to in writing by both parties.

3. Orders and Acceptance:

  • All orders are subject to availability and acceptance by the Seller. Once we receive your order, we will send an order confirmation. This does not mean your order is accepted.

  • If there are any issues with your order, we will contact you.

  • Orders are only considered valid once confirmed by us in writing (or via email).

4. Prices:

  • Prices are listed in GBP and are subject to change at any time without prior notice.

  • The price at the time of dispatch will apply, including VAT and delivery (within the UK).

  • If you’re ordering from outside the UK, delivery and customs duties may be additional costs.

  • We reserve the right to change the prices of the goods due to increased manufacturing costs, currency fluctuations, or other factors.

5. Delivery:

  • We aim to deliver your order within the specified timeframe, but we cannot guarantee exact delivery dates.

  • Delivery charges are calculated at checkout based on your location.

  • Once goods are delivered to your specified address, the risk for the goods transfers to you.

  • If you are unavailable to accept delivery or refuse delivery, we may charge you for storage or redelivery.

6. Payment:

  • Full payment is required for all orders. We accept payment via [list of payment methods, e.g., credit/debit card, PayPal].

  • Orders will only be processed once payment has been received and cleared.

  • For UK orders, payment is due immediately. For international orders, payments must be made in full before dispatch.

7. Right to Cancel:

  • You can cancel your order up to 14 days from the date of delivery, as long as the goods are unused and in the original packaging.

  • A 15% restocking fee may apply for returned goods.

  • If you want to cancel an order, please contact us at [email protected] or call 01563 259 674.

8. Warranty and Returns:

  • All goods are sold as described on the website. However, if the goods are defective or do not match the description, we will offer a refund or replacement, subject to the return of the items.

  • We do not offer warranties beyond the manufacturer’s warranty, where applicable.

  • Returns are only accepted if the goods are in new, unused condition and in their original packaging.

  • Any damages or issues with your order must be reported within 7 days of receipt.

9. Ownership:

  • Ownership of the goods remains with the Seller until full payment is received. The Buyer must not resell or transfer ownership until the goods have been paid for in full.

10. Force Majeure:

  • The Seller is not liable for delays or failure to deliver goods due to causes beyond its control, such as natural disasters, strikes, or supplier delays.

11. Limitation of Liability:

  • The Seller’s liability is limited to the value of the goods purchased. We are not responsible for any indirect or consequential losses.

12. Trademarks and Intellectual Property:

  • All content on the website, including text, images, and trademarks, are owned by or licensed to D.M.I Design Studio Ltd. and cannot be used without permission.

13. Governing Law:

  • These terms are governed by UK law. Any disputes will be subject to the jurisdiction of the UK courts.

14. Contact Details:

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